How far it connects with the systems you already use, with the current status
For AI Crew to work, it needs to reach your company's systems and materials. Services inside crewai.work are already connected to each other, and connections that reach outside, such as the support chat on your company website and sign in with Google, are also available now. For existing systems such as ERP and groupware, the targets and scope are set together in a sales consultation.
Designed for: For IT and security staff reviewing the scope of integration with existing systems and its security boundaries.
Connections work in three ways
AI Crew uses the tools of services such as Mail, Calendar and Drive to find, read and draft. It always works only within the permissions of the person who handed off the work.
Add one line of script to your company website to open a support chat, and AI Crew answers customers first. Inquiries come in through Kakao and web channels.
What happens in one service reaches other services as notifications and cards. Confirmation cards and Messenger badges update in real time.
Current status of connections that reach outside
The status of each connection is shown, from those available now to those in preparation.
| Connection | Description | Status |
|---|---|---|
| Sign in with Google | Sign in with a Google account on SaaS | Available |
| Website support chat | Add a support chat to your company website with one line of script | Available |
| Kakao and web support channels | Receive Kakao and web inquiries in Contact Center | Available |
| Contact files | Import and export address books in vCard format | Available |
| Web work in your Chrome | Work on sites you allow, with Crew Browser | Beta |
| Materials in services you already use | Connect places where materials are, such as Drive, so AI Crew can refer to them | Beta |
| Phone contacts sync | Keep in sync with your phone's address book | In preparation |
| Contact Center CRM integration | Connect support conversations with a customer relationship management system (CRM) | In preparation |
Existing systems such as ERP and groupware
The scope of integration with existing systems is set in consultation.
Each company uses different ERP, groupware and in-house systems, and how far AI Crew may reach is also different. So instead of a fixed list of connections, the target systems and the range AI Crew can reach are set together in consultation.
With on-premises, integration with your company accounts (SSO) and connections to systems inside your environment are reviewed as part of the build scope. Details of the scope are explained in consultation.
Security principles for connections
- AI Crew uses connected systems only within the permissions of the person who handed off the work
- For Crew Browser, people allow access for each site as once, always or deny
- Sending outside and sharing outside go ahead after a person checks them, and people make payments and approvals themselves
- What AI Crew does is kept as an activity record
- Traffic in transit is encrypted (TLS)
- A sign-in vault for AI Crew (a place to safely entrust site sign-in details to AI Crew)
- Several layers of protection against attacks that try to trick AI Crew with instructions hidden in web pages or email (prompt injection)
Frequently asked questions
Does it connect to the outside calendar we use now?
For now, you use the crewai.work Calendar. Connections with outside calendars are explained in a sales consultation.
Can it connect to our company's ERP?
For integration with existing systems, the targets and scope are set in consultation. Please contact sales (contact@crewon.ai).
Can we give AI Crew passwords for outside sites?
A sign-in vault for AI Crew is in preparation. For now, Crew Browser works only in the user's own Chrome, and only on sites the user allows.
How do we install the website support chat?
Add the one line of script from the Contact Center admin screen to your company website, and the support chat opens.
Can we see what AI Crew did in connected systems?
What AI Crew does is kept as an activity record. On AgentHub's connections, controls and activity records screen, you also see the connected tools and activity for each AI Crew.
Related pages
Start with AI Crew in the November closed beta.